- Overall, how satisfied are you with the service provided?
- 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than one hour.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Yes - Mike was fantastic. It turns out to be user's ignorance and he was so great to not make me feel like an idiot. Your team is always fabulous!
- Optionally, add any additional comments regarding the service you received:
- Fantastic support and encouragement to learn this new software. It is all there and Mike did a great job showing me and coaching. Thank you.