1. Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes
  5. Optionally, add any additional comments regarding the service you received:
    1. Great response time. Quick and efficient. He let me know that if he wasn't able to resolve it the first way, then the second route would be more involved. So, he set the right expectation. Fortunately it was resolved on the first try.
Krista H., April 29, 2016