1. Overall, how satisfied are you with the service provided?
   1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
2. Did your issue get resolved in a timely manner?
   1. My issue was resolved the same day.
3. Did you feel that the technician was knowledgeable?
   1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
4. Was the technician you worked with courteous and respectful?
   1. Yes - Matt is always good about letting me tell him what I think is the problem...which it never is..and then fixes it!
5. Optionally, add any additional comments regarding the service you received:
   1. Everyone I have spoken with at FTI is very kind, courteous and knowledgeable.

Lynda N., April 29, 2016