1. Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved the same day.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes - Matt is always good about letting me tell him what I think is the problem...which it never is..and then fixes it!
  5. Optionally, add any additional comments regarding the service you received:
    1. Everyone I have spoken with at FTI is very kind, courteous and knowledgeable.
Lynda N., April 29, 2016