1. Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue required multiple call backs.
  3. Did you feel that the technician was knowledgeable?
    1. 90 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.
  5. Optionally, add any additional comments regarding the service you received:
    1. This was a challenging problem, and the length of time it took to solve and the number of callbacks reflect it. I don't feel that this reflects poorly on FTI, rather that it took time to discover the exact nature of the difficulty.
Jeff K., April 18, 2016