1. Overall, how satisfied are you with the service provided?
    1. 89 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  3. Did you feel that the technician was knowledgeable?
    1. 89 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.  Anthony and Ben, the person who answered the phone provided very good customer service.
  5. Optionally, add any additional comments regarding the service you received:
    1. No Answer. The respondent skipped this question.
Ana C., April 8, 2016