1. Overall, how satisfied are you with the service provided?
    1. 93 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue required multiple call backs.
  3. Did you feel that the technician was knowledgeable?
    1. 95 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.
  5. Optionally, add any additional comments regarding the service you received:
    1. Appreciate everyone's follow-thru on getting this VPN issue resolved for Ken's laptop! Thank you- Tammy
Tamara C., March 6, 2016