1. Overall, how satisfied are you with the service provided?
   1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
2. Did your issue get resolved in a timely manner?
   1. My issue was resolved in less than 4 hours.
3. Did you feel that the technician was knowledgeable?
   1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
4. Was the technician you worked with courteous and respectful?
   1. Yes, Comments - the solution was simple but unexpected. office needs to be same architecture as SharePoint - both 64-bit. Paul Johnley found that solution right away. the rest of the problems were with the file being imported. Good technical support; good learning experience.
5. Optionally, add any additional comments regarding the service you received:
   1. The team of Mike Bleiweiss and Paul Johnley provide excellent SharePoint support.

Tom B., February 26, 2016