Feedback

Live Client Feedback

As we receive feedback from our clients it is posted here without any modification; good, bad, or ugly. If we can't be honest about what our existing clients are saying about us, how would we ever be able to convince you to trust us with your business?

Satisfaction
Courteous
Knowledgeable
  1. Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved the next day.
  3. Did you feel that the technician was knowledgeable?
    1. 99 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.
  5. Optionally, add any additional comments regarding the service you received:
    1. No Answer. The respondent skipped this question.
Tim K., March 1, 2016
  1. Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than 1 hour.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.
  5. Optionally, add any additional comments regarding the service you received:
    1. No Answer.  The respondent skipped this question.
Julio L., February 29, 2016
  1. Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than 4 hours.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes, Comments - the solution was simple but unexpected. office needs to be same architecture as SharePoint - both 64-bit. Paul Johnley found that solution right away. the rest of the problems were with the file being imported. Good technical support; good learning experience.
  5. Optionally, add any additional comments regarding the service you received:
    1. The team of Mike Bleiweiss and Paul Johnley provide excellent SharePoint support.
Tom B., February 26, 2016
  1. Overall, how satisfied are you with the service provided?
    1. 95 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than 1 hour.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes
  5. Optionally, add any additional comments regarding the service you received:
    1. I can't believe how great your team is.  Working with you is the best tech decision we have ever made!
Eric R., February 24, 2016