Feedback

Live Client Feedback

As we receive feedback from our clients it is posted here without any modification; good, bad, or ugly. If we can't be honest about what our existing clients are saying about us, how would we ever be able to convince you to trust us with your business?

Satisfaction
Courteous
Knowledgeable
  • Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved the following business day.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes - Cudos to FTI. You guys always come through. Thanks especially to Shawn Henn.
  • Optionally, add any additional comments regarding the service you received?
    1. I greatly appreciate Shawn's white-board explanation of the iSCSI VM port issue.

Tim M., Jan 23, 2017
  • Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. you guys are the best

Mike B., Jan 16, 2017
  • Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes - Justin was patient and friendly (espically for a Monday morning)
  • Optionally, add any additional comments regarding the service you received?
    1. I just wanted to say that all my interactions with FTI employees have been very positive. You have a great group of people working a sometimes thankless job. Keep up the great work!

Ben K., Jan 16, 2017
  • Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. No Answer.

Greg E. , December 27, 2016