Feedback

Live Client Feedback

As we receive feedback from our clients it is posted here without any modification; good, bad, or ugly. If we can't be honest about what our existing clients are saying about us, how would we ever be able to convince you to trust us with your business?

Satisfaction
Courteous
Knowledgeable
  • Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. Jimmy was awesome, I called in a panic, I couldn't breathe, as I thought I had lost some important information on Excel. He is awesome and didn't make me feel like an idiot. šŸ™‚ It is always a pleasure to call your company for assistance, everyone is always courteous and helpful. Thank you!

Carmen L., Sept. 8, 2017
  • Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolvedĀ in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. Each time I have called the technicians are always very helpful and even if it takes time to work through an issue they are patient and friendly. If they need to call back they always follow through.

Sue W., Sept. 5, 2017
  • Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolvedĀ the following business day.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes -Ā Cudos to FTI. You guys always come through. Thanks especially to Shawn Henn.
  • Optionally, add any additional comments regarding the service you received?
    1. I greatly appreciate Shawn's white-board explanation of the iSCSI VM port issue.

Tim M., Jan 23, 2017
  • Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolvedĀ in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. you guys are the best

Mike B., Jan 16, 2017